Contact Us

We're here to help! Whether you have questions about our UpWork Smart Assistant extension, need technical support, or want to provide feedback, we'd love to hear from you. Email: antomanaev@gmail.com Phone: +62 (8212) 8212-6 Business Hours: Monday - Friday: 12:00 AM - 8:00 PM +8 GMT Response Time: Within 24 hours during business days For immediate assistance during business hours, please feel free to call us directly. We're committed to providing excellent customer support and ensuring your success with our service.

Legal Business Name: UpWork Smart Assistant Privacy Inquiries: antomanaev@gmail.com Billing Support: Powered by Paddle - contact us for assistance We're a dedicated team focused on providing AI-powered tools for UpWork freelancers. Our mission is to help you save time, increase your success rate, and maximize your earning potential through intelligent automation and insights.

We can help you with: • Extension installation and setup • Feature usage and troubleshooting • Browser compatibility issues • Performance and bug reports • Account configuration and optimization Before contacting us for technical issues, please have ready: • Your account email address • Browser version and operating system • Screenshots or error messages (if applicable) • Steps you've already tried to resolve the issue

Billing and subscription support: • Subscription management and upgrades • Payment and billing inquiries • Refund requests (30-day money-back guarantee) • Account settings assistance • Credit usage and top-ups Our payments are processed securely through Paddle. For most billing questions, we can resolve them quickly through our direct support. For complex payment processor issues, we may need to coordinate with Paddle on your behalf.

We welcome your feedback and inquiries about: • Feature requests and suggestions • Partnership opportunities • Media and press inquiries • General feedback and testimonials • Integration possibilities Your input helps us continuously improve our service. We carefully consider all feature requests and regularly update our extension based on user feedback and industry trends.

Privacy and legal support: • Privacy policy questions and clarifications • Terms of service inquiries • Data handling and security questions • GDPR requests and compliance • Legal compliance matters We take your privacy seriously and are committed to transparent data practices. Our legal team ensures full compliance with international privacy laws including GDPR and CCPA.

Our commitment to timely support: Email Support: We aim to respond within 24 hours during business days Phone Support: Available during business hours for immediate assistance Urgent Issues: For critical technical issues, please call during business hours Billing Inquiries: Processed within 1-3 business days Complex Cases: Up to 5 business days for thorough resolution We prioritize urgent technical issues and billing problems to minimize any disruption to your UpWork activities.

We're committed to providing excellent customer support and ensuring your success with UpWork Smart Assistant. Our team works hard to: • Respond promptly to all inquiries • Provide clear, actionable solutions • Continuously improve our service based on your feedback • Maintain transparency in all our communications • Protect your privacy and data security Your success on UpWork is our success. We're not just a tool provider - we're your partner in freelancing excellence.