Refund Policy

Legal Business Name: UpWork Smart Assistant At UpWork Smart Assistant, we strive to provide exceptional value through our AI-powered tools for UpWork freelancers. We offer a comprehensive 30-day money-back guarantee for first-time subscribers to ensure your complete satisfaction with our service. Our commitment is to provide transparent, fair refund procedures that protect both our customers and our business while maintaining the highest standards of customer service.

Monthly Subscriptions: • Starter Plan: $5/month - Enhanced AI features with 50 monthly credits • Professional Plan: $15/month - Full automation and analytics with 500 monthly credits Credit Purchases: • AI Credits: $0.05 per credit • Available in packages of 20, 50, 100, or 200 credits • Credits expire 12 months after purchase All payments are processed securely through Paddle, our trusted payment processor.

Eligible Refund Scenarios: • First-time subscription within 30 days of purchase • Technical issues that prevent you from using core features • Billing errors or duplicate charges • Service outages lasting more than 48 hours • Unauthorized charges to your account We stand behind the quality of our service and want you to be completely satisfied with your experience. If you're not happy within the first 30 days, we'll provide a full refund, no questions asked.

The following items are not eligible for refunds: • Subscription renewals after the initial 30-day period • Partial months of service (subscriptions are prorated) • AI credits that have been consumed/used • Accounts suspended or terminated for policy violations • Requests made more than 30 days after purchase • Fraudulent or abusive refund requests These restrictions help us maintain fair pricing and continue providing high-quality service to all our users.

How to Cancel Your Subscription: • Log into your account and visit subscription settings • Contact our support team at antomanaev@gmail.com • Use the cancellation link in your subscription emails Cancellation Terms: • Cancellations take effect at the end of the current billing period • You retain access to paid features until the billing period ends • No refunds for partial billing periods unless within the 30-day guarantee • Unused AI credits remain available until expiration

How to Request a Refund: 1. Contact our support team at antomanaev@gmail.com 2. Include your account email and order/transaction ID 3. Provide a brief explanation of the reason for the refund request 4. Allow up to 3-5 business days for review and processing Processing Times: • Review: 1-3 business days • Processing: 5-10 business days after approval • Bank Processing: Additional 3-5 business days (varies by payment method) Refunds are processed through the original payment method for security reasons.

Technical Issues: If you experience technical difficulties, please contact support first. We'll work to resolve issues promptly. If we cannot resolve the problem within a reasonable time, you may be eligible for a prorated refund. Account Violations: Accounts terminated for violations of our Terms of Service are not eligible for refunds. This includes misuse of the service, fraudulent activity, or violation of UpWork's terms of service. Dispute Resolution: If you disagree with a refund decision, you may: • Contact our management team at antomanaev@gmail.com • Provide additional documentation to support your claim • Request a review of the decision within 30 days We're committed to fair and transparent resolution of all refund requests.

For refund requests or questions about this policy, please contact: Legal Business Name: UpWork Smart Assistant Customer Support Email: antomanaev@gmail.com Customer Support Phone: +62 (8212) 8212-6 Business Hours: Monday-Friday, 12 AM - 8 PM +8 GMT Subject Line: "Refund Request" or "Refund Policy Question" Response Times: • Email inquiries: Within 24 hours during business days • Phone support: Immediate assistance during business hours • Refund processing: 1-3 business days for review • Complex cases: Up to 5 business days for resolution Our payments are processed by Paddle. For payment-related questions, you may also contact Paddle directly, but all refund requests should be directed to us first.